Thank you for shopping with Leone Belle. We want to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully:
- We offer refunds on items returned within 30 days of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- If you receive a damaged or defective item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order to initiate the exchange process.
- To initiate a refund or exchange, please contact our customer service team at leonebelle111@gmail.com with your order number and details of the issue. we will provide you with instructions on how to return the item.
- Customers are responsible for paying return shipping costs unless the item received is damaged or defective.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, we will also notify you of the approval or rejection of your refund. If approved your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
- Certain items are non-refundable, including personalised or customer-made products.
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the retuned item is received, a gift certificate will be mailed to you.
By making a purchase with us, you agree to abide by this refund policy. If you have any questions or concerns about the refund policy, please don't hesitate to contact us.
Leone Belle
leonebelle111@gmail.com